Privacy Policy

1. Introduction

Willows Realty Group ("we," "us," "our") is committed to protecting the privacy of our website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website livingindurham.com. This policy is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian federal and Ontario provincial privacy legislation.

2. Information We Collect

We may collect the following types of personal information when you interact with our website:

• Contact information (name, email address, phone number) when you submit a form, request a valuation, or contact us
• Property information when you request a home valuation (property address, property details)
• Communication content when you send us messages or inquiries
• Technical information automatically collected: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and date/time of visits
• Cookie and tracking information (see Cookies section below)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested real estate services
• Send you market updates, property information, and community guides if you opt in
• Process home valuation requests
• Improve our website and user experience
• Comply with legal obligations and regulatory requirements
• Communicate with you about appointments, listings, and services you have requested

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• With your explicit consent
• To comply with legal obligations, court orders, or government requests
• With service providers who assist in operating our website (hosting, analytics), bound by confidentiality agreements
• In connection with a business transfer, merger, or acquisition (with notice to you)
• As required by real estate regulatory bodies (RECO, OREA, TRREB, CLAR)

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and improve your browsing experience
• Analyze website traffic and usage patterns (via Google Analytics or similar)
• Serve relevant advertisements (via Meta Pixel or similar, if installed)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Form submissions and inquiries are retained for up to 24 months unless you request deletion.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the use of your personal information at any time
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

9. Third-Party Links

Our website may contain links to third-party websites (MLS, social media, community resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Revised" date. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related inquiries, access requests, or complaints:

You may also contact the Office of the Privacy Commissioner of Canada:

• Toll-free: 1-800-282-1376
• Website: www.priv.gc.ca